Shipping policy

Shipping rates and delivery

We currently ship within the United Kingdom only.

Shipping charges are calculated at checkout based on the weight, size, and destination of your order and will be displayed before you complete your purchase.

Estimated delivery times vary depending on the shipping method selected at checkout. Delivery times are estimates provided by our carriers and are not guaranteed.

Order tracking

If tracking is available for your selected shipping method, a tracking number will be included in your shipping confirmation email.

Lost, delayed, or damaged shipments

Once an order has been dispatched, delivery times may be affected by delays outside our control, including carrier delays.

If your order has not arrived within the expected delivery window, or if it arrives damaged, please contact us as soon as possible at Shop@pixelgrailz.com so we can help resolve the issue.

For damaged deliveries, please provide photographs of the item and packaging where possible.

Incorrect address

Please ensure that your shipping address is correct at checkout.

If you notice an error in your shipping address, contact us as soon as possible at Shop@pixelgrailz.com. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Questions

If you have any questions about shipping or delivery, please contact us at Shop@pixelgrailz.com.