Shipping policy

SHIPPING POLICY

Processing time

All orders are processed same day where possible, and no later than 2 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

You will receive a shipping confirmation email once your order has been dispatched, including any available tracking information.

Shipping rates and delivery

We currently ship within the United Kingdom only. Shipping charges are calculated at checkout based on the weight, size, and destination of your order, and will be displayed before you complete your purchase.

Estimated delivery times will vary depending on the shipping method selected at checkout. Delivery times are estimates provided by our carriers and are not guaranteed.

Order tracking

If tracking is available for your shipping method, a tracking number will be included in your shipping confirmation email.

Lost, delayed, or damaged shipments

We are not responsible for delays caused by the shipping carrier once your order has been dispatched. If your order hasn’t arrived within the expected delivery window, or if it arrives damaged, please contact us at pixelgrailz@gmail.com so we can help resolve the issue.

Incorrect address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at pixelgrailz@gmail.com — we’ll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.

Questions

If you have any questions about your shipping or delivery, contact us at pixelgrailz@gmail.com.